FAQs

Unfortunately cancelation requests cannot be always be accommodated. We will try our best to assist but after a certain stage of order processing it can no longer be canceled. We aim to ship orders as fast as we can so although you may message us immediately after placing your order, unfortunately it doesn’t always guarantee cancelation. The cancelation request has to be reviewed and the request is sent to our warehouse processing team.

If you would like to attempt cancelation of an order, please send us the Order Number to be cancelled and include the message: Please Cancel My Order. This will help us prioritise your email. You can do this via the CONTACT US form below or email us at cantybeauty@cantybeauty.com

If we are unable to cancel your order, your items may still be eligible for return, you can check out our returns policy here.

If you have made an error in your shipping address please let us know as soon as possible via the CONTACT US section using the email address associated with your order. Please also include your order number AND the correct address.

If your order has already shipped, and you have your tracking details we would also recommend you to contact your courier to advise them of the address update. We will try our best to make any updates to your address, however depending on the status of your shipment it may not be possible.

Unfortunately, we cannot amend orders, we would love to be able to change this for you, however, this is not possible after the order has been submitted to our warehouse to be processed.

We do however have a returns policy in place, if you are not satisfied with your items you can return this within 30 days of receipt, please note the standard return policy may vary for different products, or items purchased during any sales or promotions. Please check the returns policy to confirm if your items are eligible for return.

You can pay on the site using:

Credit or debit card – Visa, Mastercard, Diners, Discover and American Express {EURO Only}

PayPal (if available in your region) Apple Pay (if available in your region)

You will be charged when your order has been verified and approved.

The payment process happens in two stages; the first step is an authorization, this is a temporary hold of funds on your credit/ debit card, when you purchase a product using card payment, the bank will ‘hold’ money on behalf of Canty Beauty to ensure there will enough funds to be charged when the order is confirmed. This may reflect as a transaction on your account but at this stage no funds have been taken from your account..

The second stage of the payment is when the funds are transferred from your account. These steps usually happen within minutes of each other. However, if your order is not verified and approved, the funds will not be transferred from your account and the hold will be reversed after 48 hours. If this happens, you will receive an email updating you that your order has not been succesful and no money has been transferred.

The site currently hostsUSD, GBP& EUR. If your local currency is not applied on your order, you will be charged in the default currency which is EUR.

The currency conversion will then be applied by your issuing bank.

If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section.

Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.

Unfortunately we don’t have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product you would be required to return the items and place a new order.